Lincoln Electric System Procureware #048-26

LES Solicitation for Utility Bill Output Redesign, Printing, Mailing, and Archiving Services

Lincoln Electric System (LES), the municipal electric utility for Lincoln, Nebraska and surrounding Lancaster County, is seeking a qualified vendor to redesign and manage its electric utility bill output services. - Government Buyer: - Lincoln Electric System (LES), a municipal utility serving Lincoln and Lancaster County, Nebraska - Products and Services Requested: - End-to-end utility bill output services, including: - Statement and notice composition, redesign, and printing (monthly average: 85,500 full color printed statements, 12,500 additional pages) - High-volume daily printing, mailing, and electronic presentment (81,000 suppressed statements monthly) - Archiving and retrieval of customer bills and notices (350,000 pages monthly) - Bill inserts (automated: 60,000/month; manual: 150/month) - Envelopes (90,000 outbound, 60,000 return/month) - Address correction (NCOA link, 20/month) - Bill messaging changes (166,500/month) - Implementation and migration of up to 14 million historical documents from prior vendor - Ongoing operational support, quality assurance, and reporting - Secure integration with LES’s SAP-based systems (SFTP, API-based PDF retrieval) - Compliance with accessibility, USPS mailing, and data retention standards - All LES data must remain in the U.S. and be encrypted at rest and in transit - Notable Requirements: - Proof of insurance and completion of LES confidentiality/security agreement - Adherence to specified service levels and operational controls - Support for bill redesign, testing, training, and cutover - Data migration and archiving of historical documents - Compliance with Nebraska law and fair employment practices - OEMs and Vendors: - No specific OEMs are mandated; opportunity is open to qualified service providers - Potential vendors mentioned: Access Systems, Deltek, DXC Technology, Elite Textile Trading LLC, Elman Print, Kyndryl, Olameter Corporation, Prime Vendor Inc. - Period of Performance: - Initial contract term of 3 years, with options for two additional 1-year extensions (up to 5 years total) - Locations: - Primary place of performance: Lincoln Electric System, 2620 Fairfield Street, Lincoln, NE 68521 - Service area: Lincoln and Lancaster County, Nebraska - Multiple LES service addresses in Lincoln, NE - Estimated Volumes: - Over 1 million monthly printed and suppressed statements combined - Up to 14 million historical documents for migration and archiving

Description

Lincoln Electric System (LES) is issuing a Request for Proposal to select a qualified vendor to perform electric utility bill statement printing and mailing services. The project involves redesigning and operating LES's electric utility bill output services, including statement composition, print, mail, electronic presentment, and archiving. The vendor must integrate with existing LES systems, support operational controls, and coordinate implementation, testing, and cutover. The contract term is three years with options for two one-year extensions, and the vendor must comply with insurance and confidentiality requirements.

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