Tarrant County College Bonfire #RFP#26-005

Tarrant County College District Seeks Inbound Financial Aid Call Center Services

Tarrant County College District in Texas is seeking to procure inbound Financial Aid Call Center Services to support student inquiries across its multi-campus system. - Government Buyer: - Tarrant County College District (higher education institution in Texas) - Products/Services Requested: - Inbound Financial Aid Call Center Services - Responsive, accurate, secure, and compliant support for student financial aid inquiries - Integration with District-approved systems and workflows - Support for both local and long-distance telephone communications, including directory assistance - Services must be ADA compliant and adhere to all applicable laws and regulations - Must provide measurable, cost-effective service that enhances student support - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique or Notable Requirements: - Proven experience in higher education environments - Compliance with ADA, insurance, and legal/regulatory requirements - Ability to deliver services across a multi-campus college system - Integration with existing college systems - UNSPSC Codes: - 831115 (Local and long distance telephone communications) - 83111501 (Local telephone communications) - 83111502 (Long distance telephone communications) - 83111505 (Directory assistance services)

Description

This Request for Proposal (RFP) seeks to procure inbound Financial Aid Call Center Services that provide responsive, accurate, secure, and compliant support for student financial aid inquiries across a multi-campus college environment. The College is looking for qualified vendors with experience in higher education to deliver services aligned with the scope of work and operational requirements. The services must support District-approved systems and workflows and offer cost-effective, measurable service delivery to enhance student support and institutional responsiveness.

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