New York State Contract Reporter #RFP S-1570

SUNY Upstate Medical University Contact Center Services Solicitation

SUNY Upstate Medical University is seeking qualified vendors to provide Contact Center Services for its medical and health care operations. - Government Buyer: - State University of New York (SUNY) - Sub-agency: SUNY Upstate Medical University - Office: SLC 2045 - Products/Services Requested: - Contact Center Services for medical and health care operations - Includes consulting and operational support as specified in RFP S-1570 - No specific part numbers or quantities provided - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Vendors must meet all mandatory requirements outlined in Section 4 of the RFP - Compliance with New York State Lobbying Law, restricting communications to designated contacts - Five-year contract term - Statewide service coverage, with primary location at 750 East Adams Street, Syracuse, NY 13210

Description

SUNY Upstate Medical University is seeking sealed bids from qualified vendors for the provision of Contact Center Services. The contract term is five years and the solicitation requires vendors to meet all mandatory requirements listed in the RFP document. Proposals are due by June 5, 2026, at 2:00 PM EST. The procurement is subject to New York State Lobbying Law and is currently in a restricted procurement period until an award is fully executed.

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