SAM #IRS_RFI_5000225599

IRS Seeks FedRAMP High SaaS Survey and Digital Feedback Platform

The Internal Revenue Service (IRS), under the Department of the Treasury, is seeking information from vendors regarding an externally hosted, FedRAMP High-authorized SaaS survey and digital website feedback platform for enterprise-wide use. - Government Buyer: - Internal Revenue Service (IRS), Taxpayer Focused Support and IRS Research, Applied Analytics and Statistics - Contracting office at 1111 Constitution Ave, NW, Washington, DC 20224 - OEMs Mentioned: - Qualtrics - Medallia - SurveyMonkey (Momentive) - QuestionPro - Products/Services Requested: - SaaS survey platform with 50 licenses (option for 20 more) - Unlimited surveys, up to 1 million responses (options for 1.5M and 2M) - Dedicated server and IP address - Digital website feedback platform for up to 350 million page views (options for 500M and 750M) - Employee experience survey platform for up to 75,000 employees - IVR integration for up to 50,000 responses - Services include survey creation, administration, reporting, dashboarding, export, user administration, secure FedRAMP High-level hosting, initial and ongoing training, technical support, software updates, and system maintenance - Unique/Notable Requirements: - FedRAMP High authorization for hosting - Section 508 compliance for accessibility - Secure data storage and deletion - 24/7 platform availability (with scheduled maintenance) - Dedicated technical support during business hours - Training materials within 10 business days of license start - Platform must support complex survey logic, dashboarding, and integration with IRS systems - Optional capabilities for scaling licenses, responses, and page views - Feedback Requested: - Vendors are asked to provide input on contract structure, pricing, and performance standards - Industry classification and best practices for SaaS survey solutions

Description

1. Description:

THIS IS A SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI) NOTICE ONLY. This notice is issued for market research and acquisition planning purposes only. This is not a solicitation, request for proposal, or request for quotation. The Internal Revenue Service (IRS) is seeking information from capable sources regarding an enterprise requirement for an externally hosted Software as a Service (SaaS) survey platform and a digital website feedback platform. The Government is not requesting offers at this time and will not reimburse respondents for any costs incurred in response to this notice.

2. Purpose

1.  Identify vendors capable of meeting the Government’s requirements located in the draft PWS. 2.  Obtain industry feedback on the clarity, feasibility, and structure of the current requirement. 3.  Gather recommendations regarding pricing structure (Optional pricing requested on items in Section 7.1), contract structure, and measurable performance standards.

3. Requirement Overview

The IRS is seeking an externally hosted SaaS survey platform that enables authorized IRS users to create, administer, distribute, analyze, report on, and export data from complex web-based surveys. The platform is intended to support taxpayer, employee, stakeholder, and other IRS research activities.

SaaS survey platform licenses for IRS users. Secure hosting in a FedRAMP-authorized environment, at a High level. Survey creation, administration, reporting, dashboarding, and export capability. User administration and permissions management. Initial training and ongoing online help materials. Technical support, software updates, and system maintenance.

4. Requested Industry Feedback

1.  Capability to provide the required SaaS survey platform and required digital website feedback platform. 2.  Recommended contract structure for software subscriptions, support, training, hosting, and any related implementation or transition activities. 3.  Recommended pricing structure, including whether user licenses, response tiers, and page-view/response tiers should be structured as separate CLINs, pricing bands, or another format. 4.  Ability to provide hosting in a FedRAMP-authorized environment at the High level, including any assumptions, limitations, or dependencies. 5.  Identification of any requirement language that is unclear, duplicative, overly restrictive, or in need of revision. 6.  Recommendations for measurable service levels, support response times, deliverables, reports, and acceptance criteria. 7.  Recommended industry classifications, if different from those used in this notice, and the rationale for any alternate PSC or NAICS recommendation.

6. Response Format

Company name UEI CAGE code, if applicable Business size and socioeconomic status Point of contact name, title, phone number, and email address Brief description of relevant capabilities and experience; identify if you are an authorized reseller of the following OEMs: Qualtrics, Medallia, SurveyMonkey (Momentive), QuestionPro Narrative response to the requested feedback areas Recommended pricing and contract structure approach Identification of assumptions, constraints, and recommended revisions

7. Submission Instructions

Responses shall be submitted electronically no later than April 30 2026, at 7:00 AM Eastern Time.

Primary Point of Contact

Tracey Brooks Contracting Officer tracey.n.brooks@irs.gov 813-302-5694

Email Subject Line

Sources Sought Response – IRS Service-Wide Online Survey and Digital Website Feedback Platform

File Format

Searchable PDF or Microsoft Word

8. Disclaimer

This notice is issued for market research and planning purposes only. It does not constitute a solicitation and shall not be construed as a commitment by the Government to issue a solicitation or award a contract. The Government may use the information received to refine the requirement, revise the Performance Work Statement, determine the appropriate acquisition strategy, and assess the availability of capable sources. The Government may contact respondents for clarification; however, such exchanges shall not be considered discussions for purposes of any future procurement.

9. Attachment

Draft Performance Work Statement.

Prepared by: Tracey Brooks Contracting Officer Internal Revenue Service

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