Opportunity
Federal Register #FRA-2026-0038
FRA Seeks Public Comment on Customer Feedback Collection Initiative
Buyer
Federal Railroad Administration
Posted
April 23, 2026
Respond By
June 22, 2026
Identifier
FRA-2026-0038
NAICS
541910
The Federal Railroad Administration (FRA), under the Department of Transportation, is seeking public input on a proposed information collection initiative: - Government Buyer: - Federal Railroad Administration (FRA), Department of Transportation - Purpose and Scope: - Request for public comment on a proposed Information Collection Request (ICR) under the Paperwork Reduction Act - Aims to gather qualitative feedback from customers and stakeholders to enhance FRA's service delivery and program management - Products/Services Requested: - No physical products or OEMs involved - Services include: - Surveys - Comment cards - Interviews - Focus groups - Web-based technologies for feedback collection - Requirements and Details: - Estimated annual burden: 475 hours, 5,750 responses - Participation is voluntary and low-burden - No significant policy or controversial issues involved - Personally identifiable information will only be collected as needed for focus group remuneration - Data collection is for internal service improvement, not for procurement of goods or traditional services - Notable Exclusions: - No OEMs, vendors, or product part numbers are specified, as this is not a procurement of goods or IT systems - No contract value or competitive vendor landscape applies - Place of Performance: - Federal Railroad Administration (FRA) offices
Description
The Federal Railroad Administration (FRA) is seeking approval for an Information Collection Request (ICR) under the Paperwork Reduction Act of 1995. The collection aims to gather qualitative feedback from customers and stakeholders to improve FRA's service delivery and program management. The information collected will help assess service quality, identify issues, and guide improvements in communication, training, and operations. Public comments are invited on the necessity, accuracy, and burden of the information collection before submission to the Office of Management and Budget (OMB) for approval.