North Carolina eVP #Doc2159524699

RFI for SaaS CRM Solutions for North Carolina Community College System

The State of North Carolina Community Colleges Systems Office is seeking information from vendors about scalable SaaS Customer Relationship Management (CRM) solutions to improve student engagement and enrollment infrastructure across its colleges. - Government Buyer: - State of North Carolina, Community Colleges Systems Office - Products/Services Requested: - SaaS CRM platform for student lifecycle management - Features required: communications, event management, application submission, workflow automation, data analytics - Support for business, employer, and external partner engagement (workforce outreach, employer relationship management) - Integration with common enterprise systems - Standardized and scalable implementation approaches - Best practices for supporting colleges at varying CRM maturity levels - OEMs and Vendors: - No specific OEMs or vendors mentioned; open to all qualified SaaS CRM providers - Unique/Notable Requirements: - Solution must be scalable and support the entire student lifecycle from recruitment to completion - Must facilitate engagement with external partners and employers - Should offer integration capabilities and standardized implementation - Information requested on best practices for deployment across colleges with different CRM maturity - Place of Performance: - North Carolina Community College System (statewide) - Raleigh, NC (Community Colleges Systems Office) - No specific quantities or part numbers provided; this is an RFI for information gathering.

Description

The State of North Carolina is seeking information on Software as a Service (SaaS) solutions to enhance and modernize student engagement and enrollment infrastructure across the North Carolina Community College System. The RFI focuses on CRM solutions that support communications, event management, application submission, workflow automation, and data analytics throughout the student lifecycle from recruitment to completion. The solutions should also facilitate engagement with businesses, employers, and external partners, and support scalable, standardized implementation across 58 colleges. The RFI aims to inform a future procurement strategy for a cohesive, system-level CRM platform.

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