Riverside County Publicpurchase #RFP DPARC-0672

AI-Powered Scheduling Solution for Riverside County DPSS

Riverside County's Department of Public Social Services (DPSS) seeks an AI-powered scheduling solution to modernize appointment management across its divisions. - Government Buyer: - County of Riverside Purchasing and Fleet Department, on behalf of DPSS - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - AI-powered scheduling solution for appointment management - Must support proactive scheduling, automated reminders, and text-based communication (including worker details and rescheduling options) - Requires zip code–based routing, geo-tracking, and app-based check-ins - Solution must be user-friendly, secure, scalable, and flexible for specialized program needs - Intended for use across Adult Services Division (including In-Home Supportive Services Public Authority), Children and Family Services, and potentially all DPSS divisions (including Finance and Administrative Services) - Unique or Notable Requirements: - Demonstrated experience with AI technology integration and scheduling solutions in social services or related fields - Platform must support long-term deployment and be adaptable for future expansion

Description

The County of Riverside Purchasing and Fleet Department, on behalf of the Department of Public Social Services (DPSS), is seeking proposals for an AI-powered scheduling solution to improve operational efficiency across DPSS service areas. The solution will support scheduling and rescheduling of appointments for the Adult Services Division, including In-Home Supportive Services Public Authority, and Children and Family Services. The system should automate scheduling tasks, provide proactive scheduling, automated reminders, text-based communication, zip code-based routing, geo-tracking, and app-based check-ins to enhance efficiency and worker safety. The platform must be user-friendly, secure, scalable, and flexible to meet the unique needs of each division and support long-term deployment.

View original listing