Texas DIR/ESBD #HHS0016620

Texas HHSC Seeks Statewide Workstation Management Services for 55,000 Devices

The Texas Health and Human Services Commission (HHSC) is seeking vendors to provide comprehensive Workstation Management Services (WMS) for approximately 55,000 end-user computing devices statewide. - Government Buyer: - Texas Health and Human Services Commission (HHSC), Procurement and Contracting Services (PCS) - Contract Administration Manager I: Andrick Reese, CTCD; CTCM - Products/Services Requested: - Workstation Management Services (WMS) for desktops, laptops, tablets, and peripherals - Account management, repair, installation, de-installation, equipment moves, return services - Extended warranty options - Device bundle management (de-installation, installation, moves, repairs, returns) - Special projects and extended hours support - IT staffing categories (e.g., DevOps Engineer, Systems Analyst, Application Architect, Help Desk, Network Engineer, Security Analyst, Project Manager, and more) - Quantities and Line Items: - Support for approximately 55,000 end-user devices - Device bundle services: 46,000 per device per month - Special projects: 1,250 hours - Extended hours: 10 hours - Unique/Notable Requirements: - Statewide coverage across all HHS locations in Texas - Technician qualifications and disaster recovery capabilities - Compliance with Texas laws, cybersecurity, and data privacy standards - 26% HUB (Historically Underutilized Business) subcontracting goal - Emphasis on best value, experience, and narrative proposal in evaluation - Dual CTCD/CTCM certification required for respondents - Extensive IT roles and staffing categories included - No specific OEMs or vendors are named in the solicitation. - Estimated contract value: $30,000,000 - Place of Performance: - All Texas HHS facilities statewide, including major cities such as Austin, Amarillo, Lubbock, Dallas, Houston, and San Antonio - Contracting office located at 1100 W 49th St. MC: 2020, Austin, TX 78756

Description

The Texas Health and Human Services Commission (HHSC) is soliciting offers for Workstation Management Services (WMS) to support end user computing devices leased and owned by HHSC. Services include account management, repair, installation, de-installation, equipment moves, return services, and other support for devices such as desktops, laptops, tablets, and similar personal computing devices deployed statewide at HHS locations. The solicitation includes extended warranty options and detailed requirements are provided in the solicitation documents. The response deadline is June 22, 2026, at 10:30 AM, with an estimated contract value of $30,000,000.

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