Minnesota Supplier Systems #2000018242

Minnesota DHS seeks Level of Service Assessments for Non-Emergency Medical Transportation (NEMT)

Minnesota Department of Human Services is seeking a contractor to conduct Level of Service Assessments for Non-Emergency Medical Transportation (NEMT) within Minnesota Health Care Programs. - Government Buyer: - Minnesota Department of Human Services, Health Improvement and Benefit Design Division - Point of contact: Camille Miller - No specific Original Equipment Manufacturers (OEMs) or named vendors; open to qualified service providers - Services Requested: - Level of Service Assessments for NEMT, covering Modes 4-7 (assisted, lift-equipped, protected, and stretcher transport) - Medical staff review and certification for transport eligibility - Operation of a call center with interpreter services - Electronic document management and eligibility verification - Timely determinations, mailing notices, monthly reporting, and assistance with appeals - Product Line Items: - Level of Service Assessments for NEMT (quantity: 1) - Unique/Notable Requirements: - Contractor must provide medical staff reviews and maintain a call center with interpreter services - Must manage electronic documentation and monthly reporting - Compliance with Minnesota's diversity and inclusion goals; participation encouraged from small businesses owned by minorities, women, veterans, and individuals with substantial physical disabilities - Place of Performance and Delivery: - Minnesota Department of Human Services - Lafayette Dock Receiving, 444 Lafayette Rd, St Paul, MN 55155-3802 - Contract Duration: - Initial period of two years, with three one-year extension options (up to five years total)

Description

The Minnesota Department of Human Services is seeking proposals from qualified responders to conduct Level of Service Assessments for Non-Emergency Medical Transportation (NEMT) for the Minnesota Health Care Programs. The procurement involves conducting assessments to evaluate the level of service provided for NEMT. The contract is anticipated to start on July 1, 2026, and end on June 30, 2028, with the possibility of three one-year extensions. Proposals must be submitted by May 20, 2026.

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