Clackamas County Bidlocker #2026-36

Clackamas County Eviction Prevention Hotline Service Procurement

Clackamas County, Oregon is seeking proposals for the operation of a Coordinated Housing Access Eviction Prevention Hotline to support residents facing eviction: - Government Buyer: - Clackamas County, Health, Housing and Human Services (H3S), Housing and Community Development Division (HCDD) - Services Requested: - Operation and management of a rental assistance and eviction prevention hotline - Hotline to provide screening, assessment, live call transfers, homelessness diversion, and referrals using a Housing Problem Solving approach - Staffing model: 3 full-time equivalent (FTE) call-takers and 0.5 FTE supervisor - Service hours: weekdays, 8:00 AM to 6:00 PM - Use of the Homeless Management Information System (HMIS) for documentation and referrals - Unique or Notable Requirements: - Trauma-informed, client-centered service delivery emphasized - Coordination with partner agencies required - Service expected to handle approximately 600 calls per month - Multi-year contract anticipated (up to three years), with annual performance reviews and funding approvals - No specific OEMs or product part numbers are referenced; this is a service-based procurement - Vendor Participation: - Proposals encouraged from Minority, Women, Veteran, and Emerging Small Businesses - Electronic submission via Bid Locker; vendors responsible for monitoring addenda and clarifications - Place of Performance: - Services to be performed within Clackamas County, Oregon

Description

Clackamas County is soliciting proposals to provide rental assistance hotline access as part of a coordinated housing access and eviction prevention effort. The solicitation includes a non-mandatory pre-proposal meeting and requires electronic submission of proposals via Bid Locker by May 20, 2026. The county encourages proposals from Minority, Women, Veteran, and Emerging Small Businesses and reserves the right to reject any or all proposals.

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