SAM #19SG2026C0002

Award for Comprehensive Travel Management Services for U.S. Embassy Dakar

The U.S. Embassy Dakar, under the Department of State, has awarded a contract for comprehensive travel management services: - Government Buyer: - U.S. Department of State, U.S. Embassy Dakar, General Services Office (GSO) / Procurement - Awarded Vendor: - AVIATION HANDLING-RELAX VOYAGES (also referred to as Relax Voyages) - Services Requested: - Corporate travel management for official domestic and international travel of government employees and dependents - Includes travel reservations and ticket issuance for air, rail, and bus - Detailed itinerary management and airfare quotes - Management information and billing reports - Automated reconciliation of travel charges - 24/7 emergency support and on-site English-speaking representatives - Compliance with U.S. government travel policies (Fly America Act, GSA City Pair Program) - Transaction fees: 10,000 XOF for ECOWAS region, 20,000 XOF for outside ECOWAS - Minimum and maximum annual transaction guarantees - Notable Requirements: - Contractor must have at least five years of experience as a travel management service provider - On-site service presence at the Embassy is required - Adherence to U.S. government travel regulations - No specific OEMs or product part numbers are involved, as this is a service contract - Contract Value: - $326,855.12 - Period of Performance: - Base year plus four one-year renewal options, with an additional six-month extension possible

Description

The Contractor shall provide corporate travel services for official domestic and international travel of Government employees and their dependents.  Domestic and international travel includes travel within the country in which the U.S. Embassy Dakar is located and travel outside that country, including travel within the U.S and other countries.  The corporate travel services that the Contractor shall provide include:

Travel reservations, and issuance of tickets for air, rail, and bus where possible, advance seat assignments and advance boarding passes.

Provide detailed travelers' itineraries

Provide airfare quotes within (01) business day of receiving a written request, TMC must issue official tickets in accordance with the U.S.travel policy rules and regulations.

Provide management information and billing reports derived from the booking database.

Conduct automated reconciliation of travel charges incurred through the Government's CBA accounts (when needed);

Provide fluent English-speaking representatives to be located on-site at the Embassy available during normal operating hours

Provide 24/7 English language assistance to the U.S. Embassy and its travelers as urgent matters and changes arise

Possess 05 years minimum experience as a Travel Management Service provider

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