Opportunity
Alabama Procurement Portal #SRC0000033676
Alabama RFI: Statewide Call System with Live Personnel Navigation for Veterans
Posted
October 04, 2023
Respond By
April 29, 2026
Identifier
SRC0000033676
NAICS
541512
The Alabama Department of Veterans Affairs is seeking information from qualified suppliers for a statewide call system to assist veterans, their families, and caregivers. - Government Buyer: - State of Alabama Department of Veterans Affairs - Products/Services Requested: - Statewide call system with live-person response - Intelligent call routing and navigation services - Design, implementation, and ongoing operation of the system - OEMs and Vendors: - No specific OEMs or vendors are named; open to all qualified suppliers - Unique/Notable Requirements: - Live-person response (not automated only) - Intelligent routing tailored to veterans and their support networks - System must serve veterans, families, and caregivers statewide - RFI stage: seeking information, not a purchase order - No part numbers or specific quantities provided at this stage
Description
The State of Alabama Department of Veterans Affairs is seeking information from qualified suppliers to design, implement, and operate a statewide call system that offers live-person response, intelligent routing, and navigation services for veterans, their families, and caregivers. This Request for Information aims to gather insights and capabilities from potential vendors to support this initiative. Questions regarding the solicitation must be submitted through the Alabama Buys Portal by April 29, 2026.