SAM #YA1323-26-CQASN-0002

Market Research for 2030 Census Questionnaire Assistance Omni-Channel Contact Center Solution

The U.S. Census Bureau is seeking industry feedback and market research responses for the 2030 Census Questionnaire Assistance (CQA) program, which will require a large-scale, omni-channel contact center solution. - The CQA program will support both the 2028 Dress Rehearsal and the 2030 Census, handling over 13 million inbound contacts (voice and chat) in approximately 12 languages during each 4.5-month operational period. - The solution must be a secure, scalable, FedRAMP-certified Contact Center as a Service (CCaaS) platform, with features such as AI-enabled automation, IVR, chatbots, live chat, conversational AI, agent assist, analytics, and reporting. - Key requirements include FISMA compliance, U.S. citizen personnel, robust IT infrastructure, disaster recovery, and facilities management for administrative, operational, and data center needs. - Services also include program management, technology execution, asset management, workforce management, training, and operational close-out. - No specific OEMs, vendors, or product part numbers are named; the government is gathering information to inform its acquisition strategy. - Interested vendors are invited to participate in a virtual industry day and provide feedback using the provided templates. - The primary place of performance is Suitland, Maryland, with operations spanning the contiguous United States.

Description

The purpose of this notice is to:

-Update industry on the United States Census Bureau (USCB) 2030 Census Questionnaire Assistance (CQA) requirement.

-Identify parties having an interest in and the resources to support this requirement for 2030 CQA.

-Request vendor feedback that can contribute to determining the final method of acquisition.

-Provide notice/instruction for the 2030 CQA Virtual Industry Day.

Please see the attached documents: 

-Market Research, Capability Call, and Virtual Industry Day Announcement: 2030 Census Questionnaire Assistance (CQA)

-Draft 2030 CQA Requirements Document (PDF File)

-2030 CQA Questions & Comments Template (Excel File).

Final Responses to this Notice and the Requirements Document are due no later than 4:00 pm EST, May 15, 2026.

The CQA virtual Industry Day will be held Thursday, May 7, 2026, from 1:00 pm EST to 2:00 pm EST. Questions to be considered for Industry Day response must be submitted no later than 4:00 pm EST on April 27, 2026. Please read this notice and associated instructions carefully as you must register to attend this industry day.

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