James Madison University #FDC-1059

JMU Awards and Renews Performing Arts Center Ticketing System Contract to AudienceView

James Madison University (JMU) has awarded and renewed a multi-year contract for a comprehensive Performing Arts Center Ticketing System for the Forbes Center for the Performing Arts. - Government Buyer: - James Madison University (JMU), College of Visual & Performing Arts, Office of Procurement Services - Primary OEM/Vendor: - AudienceView Ticketing Corporation (acquired Choice Ticketing Systems and assumed all contract obligations) - Products and Services Requested: - AudienceView Professional Ticketing Software System - Annual subscription for up to 30,000 tickets per year ($34,850/year) - Per-ticket fee of $1.50 for tickets above 30,000 annually - Comprehensive features: ticketing, e-commerce, CRM/marketing, fundraising, analytics, content management, day-of-event services, payment processing, and support for multiple venues - Implementation, onboarding, annual support, server hosting, and internet ticketing services - Notable Requirements: - Support for at least 16 unique user logins with customizable seller permissions - Integration with JMU branding and Bluefin Payment Systems - Compliance with Higher Education Cloud Vendor Assessment Tool (HECVAT), PCI standards, and data privacy/security provisions - Data ownership retained by JMU - System must support various ticket types (single, subscription, group, complimentary), barcode scanning, gift certificates, and robust reporting - Contract Structure: - Initial two-year term, with renewals exercised; current term ends in 2030 - Annual subscription model with automatic renewals unless terminated - Contract value estimated at $140,000–$200,000 over the full term, depending on ticket volume - Transition: - Contract originally awarded to Choice Ticketing Systems; all obligations now assigned to AudienceView Ticketing Corporation - Place of Performance: - Forbes Center for the Performing Arts, James Madison University, Harrisonburg, VA

Description

James Madison University issued a Request for Proposal (RFP# FDC-1059) to procure a box office ticketing software system for the Forbes Center for the Performing Arts. The system is intended to support ticket sales, venue and event management, customer relationship management, and related services for multiple performance venues on campus. The contract was awarded to AudienceView Ticketing Corporation, with an initial term through 2026 and a renewal through 2030. The solution includes software licensing, support, and payment processing services.

View original listing