New York State Contract Reporter #2134022

SUNY Potsdam Tele-counseling and 24/7 Crisis Hotline Services Solicitation

SUNY Potsdam is seeking qualified vendors to provide comprehensive tele-counseling and 24/7 after-hours crisis hotline support services for its student population. - Government Buyer: - State University of New York (SUNY), SUNY Potsdam - Managed by the College Counseling Center and Procurement Office - OEMs and Vendors: - No specific OEMs or vendors are named; open to all qualified providers with experience in higher education mental health crisis services - Products/Services Requested: - 24/7 Crisis Hotline Services - Immediate response to student crisis calls outside standard hours by licensed mental health professionals (LCSW, LMHC, Psychologist, Psychiatrist) - Includes risk assessment, de-escalation, safety planning, emergency escalation protocols, and real-time documentation - Tele-counseling Sessions - Scheduled or on-demand virtual counseling via secure, HIPAA-compliant video or phone platforms - Short-term counseling, triage, culturally competent care, and referrals - Integration & Communication Services - Coordination with the College Counseling Center for continuity of care, follow-up, referrals, urgent notifications, and reporting - Unique or Notable Requirements: - Vendors must demonstrate experience in higher education mental health crisis support - All clinicians must be licensed and services must be HIPAA-compliant - Commitment to diversity and culturally competent care - Strict compliance with NYS Finance Law and Lobbying Law - All communications must go through the designated procurement contact - Period of Performance: - Three-year contract term - Place of Performance: - Services provided for SUNY Potsdam students; main campus at 44 Pierrepont Avenue, Potsdam, NY 13676; state-wide coverage possible

Description

SUNY Potsdam College Counseling Center is seeking proposals from qualified vendors to provide tele-counseling and 24/7 after-hours crisis hotline support services for its student population. The services aim to ensure continuous, accessible, and high-quality mental health support outside of standard operating hours. The contract term is three years, and vendors must demonstrate experience with mental health crisis services, licensed clinicians, HIPAA compliance, and capacity to scale services. Proposals should include company overview, service model, technology details, pricing, and references.

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