Gallup Opengov #RFP No. 2025/2026/07

City of Gallup Utility Billing Data Processing, Print, and Mail Services Solicitation

The City of Gallup, New Mexico, is seeking a qualified vendor to provide end-to-end data processing, print, and mail services for its utility billing operations. - Government Buyer: - City of Gallup Finance Department - Purchasing Department - Scope of Services: - Comprehensive management of utility account data for approximately 10,600 residential and commercial accounts (Electric, Water, Sewage, Garbage, Solar, Taxes) - High-volume variable data printing (black and full color CMYK) - USPS First-Class Mail delivery within one business day - Insert management and suppression for eBilling customers - Digital billing options including eBilling (email/SMS), secure customer portal, and mobile-friendly bill presentment - Integration with payment systems and reporting via web portal - Full mail tracking and transparency - Notable Requirements: - Minimum 5 years of comparable service experience and 10 years in business - Cybersecurity compliance (NIST, SOC 2) - Quality control with 99.9% processing accuracy - Dedicated customer support - Compliance with ADA and non-discrimination policies - Electronic proposal submission via the City's eProcurement Portal - No specific OEMs or named vendors are mentioned in the solicitation. - Contract Term: - One year initial term, with up to seven one-year renewals (indefinite quantity, orders as needed)

Description

The City of Gallup, New Mexico, is soliciting proposals from qualified vendors to provide comprehensive data processing, print, and mail services for utility billing operations. The scope includes management of utility account data, production of accurate and timely utility bills for approximately 10,600 residential and commercial accounts, and postal distribution. Proposals must be submitted electronically via the City's eProcurement Portal by May 28, 2026, with a question deadline of May 14, 2026. The project is managed by the City of Gallup's Finance Department and includes detailed evaluation criteria and scoring methodology.

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