Opportunity
North Orange County Regional Occupational Program Opengov #CT-080-25011221
Award for QTRAC Customer Check-In System at County of Orange Manchester Office Building
Posted
June 25, 2025
Respond By
July 24, 2025
Identifier
CT-080-25011221
NAICS
541512, 541513
This award covers the implementation of a customer check-in and virtual queuing system for the County of Orange's Manchester Office Building (MOB) in Santa Ana, CA. - Government Buyer: - County of Orange, OC Public Works and OCIT - Office: OC Public Works/Procurement Services - OEMs and Vendors: - Lavi Industries (OEM and vendor for QTRAC platform) - Apple (OEM for iPad Pro devices) - Products and Quantities: - QTRAC Customer Check-In System, including: - Qtrac Sign Directrac Edge with Mount for Tablet (Part #: HRDW-FIX-SGN-EDG, Qty: 1) - Apple iPad Pro Wi-Fi, 12.9" (Part #: 95-QTVR/IPAD, Qty: 1) - Qtrac Enterprise Onboarding (Part #: 95-QTVR/5/IMPL-ENRP, Qty: 1) - Qtrac Setup per Location (Part #: 95-QTVR/5/IMPL-STP, Qty: 1) - Qtrac Professional Plan - Monthly Licensing (Part #: 95-QTVR/5/SAAS-PRO, Qty: 12 months) - Services Requested: - Solution design, project management, training, customer graphics - System setup, configuration, QA, user and store upload - One-year subscription to QTRAC Professional Plan (appointment scheduling, virtual/mobile queuing, insights, customer survey, mobile promotions designer) - Notable Requirements: - Coordination with County IT staff for installation - Fixed fee schedule and capped contract value ($8,746.00) - Compliance with County invoicing and notification procedures - All hardware and software to be delivered and installed at the Manchester Office Building
Description
The County of Orange is procuring the QTRAC Customer Check-In System for the Manchester Office Building (MOB) located in Santa Ana, California. The contract involves delivery, setup, configuration, and mounting of Apple iPads along with the QTRAC virtual queuing and appointment scheduling platform. The scope includes professional services such as solution design, project management, training, and licensing for a one-year period. The contract term is from June 23, 2025, to April 23, 2026, with a not-to-exceed amount of $8,746.00.