Opportunity
San Antonio Water System Ionwave #25-15026-1 Addendum 1 (CISCO SMARTNET RENEWAL - DIR)
Award for Cisco SMARTnet Renewal Hardware Maintenance and Support for SAWS
Posted
March 19, 2025
Respond By
April 09, 2025
Identifier
25-15026-1 Addendum 1 (CISCO SMARTNET RENEWAL - DIR)
NAICS
541512
This award notice details the San Antonio Water System's (SAWS) selection of Presidio Networked Solutions Group, LLC for Cisco SMARTnet renewal hardware maintenance and support. - Government Buyer: - San Antonio Water System (SAWS), Bexar County, San Antonio, TX - OEM Highlight: - Cisco Systems is the Original Equipment Manufacturer (OEM) for all covered hardware - Awarded Vendor: - Presidio Networked Solutions Group, LLC - Products and Services Requested: - Cisco SMARTnet hardware maintenance and support - 24/7 onsite support for Cisco equipment - Replacement parts must meet Cisco OEM specifications - Online portal with automated ticketing and email monitoring for service updates - Unique/Notable Requirements: - Vendor must have a regional office in Texas and field engineers located in San Antonio, TX - Awarded to the lowest qualified bidder - Contract Value: - Total award amount: $237,294.75
Description
The San Antonio Water System (SAWS) is soliciting quotes for extended hardware maintenance and support of Cisco equipment. The scope includes 24/7 onsite support with replacement parts meeting OEM specifications, a regional office within Texas, and field engineers located in San Antonio, TX. Vendors must provide an online portal with automated ticketing and email monitoring for updates. The contract will be awarded to the lowest qualified bidder, considering base year and extensions.