Carrollton Ionwave #RFP #22-001 Addendum 2

Award for Print Management Services and Copier Lease for City of Carrollton, TX

This opportunity involves the City of Carrollton's award for comprehensive Print Management Services: - Government Buyer: - City of Carrollton Purchasing Department - OEMs and Vendors Mentioned: - Xerox (primary OEM for requested equipment) - Dell (current fleet, not supported under new contract) - Hyland (Perceptive Content, for document management integration) - Pharos (library management system integration) - ImageNet Consulting (awarded supplier) - Products/Services Requested: - Leasing of new digital copiers, printers, duplicators, and multifunction devices (Xerox models specified) - Key models and quantities include: - Xerox 3320 (2 units), 3345 (1), 3600 (2), 3610 (14), 4265 (47), 5945 (13), 6605 (2), 7835 (13), 8035 (1), 8860 (1), C405 (1), C60 (1), C8035 (1), D110 (1) - Features: scan-to-email, faxing, wireless, secure badge printing, color and B/W, high-end production options, multiple paper trays, finishing options - Print Management Services: - Equipment leasing, maintenance, technical support, consumables (except paper), network planning, delivery, setup, training, detailed reporting, and asset management - Service agreement includes 99.2% uptime guarantee, certified technicians, background checks for secured locations, and all work by full-time vendor employees - Unique or Notable Requirements: - All equipment must be new and latest models - Integration with Perceptive Content (Hyland) and Pharos systems - Security: badge printing, secure release print, encryption, multi-factor authentication, HIPAA compliance - No subcontracting without prior written consent - Detailed monthly invoicing and reporting by device and usage - 2-hour callback and 4-hour repair response times - Compliance with security and reporting standards - Period of Performance: - Three-year base contract with two optional one-year renewals - Monthly and annual invoicing - Place of Performance: - City of Carrollton facilities, including Carrollton City Hall, 1945 E. Jackson Road, Carrollton, TX 75006

Description

The City of Carrollton issued a Request for Proposal (RFP #22-001) seeking comprehensive Print Management Services. This includes leasing equipment for digital copying, duplicating, printing, scan-to-email, and faxing capabilities, along with maintenance, service, technical support, and consumables (excluding paper). The contract is intended for three years with two optional one-year renewals. The selected vendor must provide trained personnel for installation, maintenance, and repair, and subcontracting is not allowed without prior written consent. Proposals were due by January 10, 2022.

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