Hawaii eProcurement Portal #DCR 26-CVCC-34

Database Maintenance and Support for Hawaii Crime Victim Compensation Commission

This opportunity seeks database maintenance and support services for the Crime Victim Compensation Commission's Compensation and Restitution Management System (CVCC-CRMS), a custom Microsoft-based web application. - Government Buyer: - State of Hawaii Department of Corrections and Rehabilitation - Administrative Services Office Procurement and Contracts - Crime Victim Compensation Commission (CVCC) - Products/Services Requested: - Database maintenance and support for CVCC-CRMS - Includes database backups, index maintenance, statistics updates, log file maintenance, integrity checks, database recovery and repair - Application bug fixes, system modifications, and enhancements - Ensuring Microsoft IIS 10.0, SQL Server 2019, and Windows Server 2019 remain current - All services may be performed remotely; on-site presence is not required - Unique or Notable Requirements: - Bidders must have at least three years of experience with the Microsoft technology stack (.NET Framework, ASP.NET, SQL Server) - At least three years of recent experience with criminal justice data systems related to victim and offender services - Contractor must sign a confidentiality agreement and maintain commercial general liability and cyber insurance - All data handled is confidential - OEMs and Vendors: - No specific OEMs or vendors are named; opportunity is open to qualified bidders - Place of Performance and Delivery: - Services are remote; primary government offices are located at 1177 Alakea Street and 1164 Bishop Street, Honolulu, Hawaii

Description

The Department of Corrections and Rehabilitation, Crime Victim Compensation Commission (CVCC) in Hawaii is soliciting bids for one year of database maintenance and support services for their Compensation and Restitution Management System (CVCC-CRMS). The system is a custom web-based application using Microsoft IIS 10.0 and SQL Server 2019 on Windows Server 2019. The scope includes database backups, index maintenance, statistics updates, log file maintenance, integrity checks, recovery, bug fixes, modifications, enhancements, and keeping software current. The contract term is one year with options to extend for three additional years. Bidders must have at least three years of experience with Microsoft technology stack and criminal justice data systems related to victim and offender services.

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