Texas DIR/ESBD #601440000053067

TxDOT Solicitation for Claims Automated Recovery System (CARS) SaaS, Hosting, Maintenance, and Support

This opportunity is for a multi-year contract to provide a Claims Automated Recovery System (CARS) Software-as-a-Service (SaaS) solution for the Texas Department of Transportation (TxDOT). - Government Buyer: - Texas Department of Transportation (TxDOT) - Primary office: 6230 East Stassney Lane, Austin, TX 78744 - Products and Services Requested: - CARS SaaS subscription for 45 full users and up to 1,300 incident entry users - Annual hosting for up to 100,000 incidents and 200GB of file attachments - Data interfaces for CRIS (nightly incident import/update), MMS (on-request cost import), and PeopleSoft (bi-directional integration) - 30 hours of ongoing support per year (technical support, maintenance, updates) - Maintenance, warranty, and software updates/patches - Monthly usage reporting - Unique or Notable Requirements: - Compliance with TxDOT's Moderate security baseline with Privacy Overlay - TX-RAMP Level 2 Certification required - Accessibility compliance (Voluntary Product Accessibility Template - VPAT) - Authorization to Operate (ATO) and Change Advisory Board (CAB) approvals - Technical support required Monday-Friday, 7 AM-6 PM CST, with optional 24/7 on-call support - Incident resolution times based on priority (2 to 33 business hours) - OEMs and Vendors: - No specific OEMs or vendors are named; the solicitation is open to qualified providers able to meet the requirements - Estimated Contract Value: - Approximately $1.2 million over the contract term

Description

The Texas Department of Transportation is soliciting bids to establish a contract for the Claims Automated Recovery System (CARS) which includes SaaS subscription, hosting, maintenance, and support services. The system is a tracking and workflow solution for damage claim processing and collection, designed to improve the efficiency and effectiveness of claims processors. The contract includes ongoing support, software updates, and integration with various data interfaces. The estimated contract value is approximately $1.2 million, and the solicitation includes detailed requirements, service levels, and a pricing schedule.

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