Quebec SEAO #95041

Ville de Québec CRM System Integration Services Solicitation

Ville de Québec is seeking professional services for the integration of a Customer Relationship Management (CRM) system to enhance its customer service capabilities. - Government Buyer: - Ville de Québec (City of Quebec) - Contracting office located at 50, rue Marie-de-l'Incarnation, Québec, QC G1N3E7 - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Professional services for CRM system integration - Includes systems integration design (classification code 81111503) - Includes system or application programming management (classification code 81111511) - Unique or Notable Requirements: - Project duration is approximately 36 days, with options to extend up to 60 days - Opportunity is limited to territories under applicable agreements such as CETA - Compliance with eligibility and technical conditions as outlined in the tender documents - Part of a broader initiative to improve customer service through technological integration

Description

The City of Quebec is soliciting professional services for the technological integration of a Customer Relationship Management (CRM) system. The contract involves systems integration design and system or application programming management services. The project duration is approximately 36 days, with options extending to 60 days. The solicitation is part of a broader initiative to enhance customer service through technological integration and is restricted to territories under applicable agreements such as CETA.

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