Quebec SEAO #20128269

Support and maintenance services for RAO software for prehospital emergency call management

This opportunity involves specialized software services for prehospital emergency call management in Quebec. - Government Buyer: - Centre de Communication Santé des Capitales (CCSC), Quebec, Canada - OEMs and Vendors: - Solutions Emergensys (sole source, owner of RAO software source code) - Products/Services Requested: - Support, maintenance, monitoring, and ongoing development services for RAO (Répartition Assistée par Ordinateur) software - No specific products or part numbers; focus is on software services - Unique/Notable Requirements: - Sole source procurement due to proprietary ownership of RAO source code by Solutions Emergensys - Ensures continued operation and evolution of critical emergency call management software - Place of Performance: - Centre de Communication Santé des Capitales, Ville Québec, QC, Canada

Description

This notice of intent seeks to retain a qualified provider to support, maintain, monitor, and evolve the RAO software used by the requester for managing prehospital emergency call taking and dispatch. The system is critical to the operations of the Centre de Communication Santé des Capitales. The source code is exclusively owned by Solutions Emergensys, and the contract will be awarded via a sole source process due to rights and ownership considerations. Interested suppliers must demonstrate their capacity to meet the requirements by the specified deadline.

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