SAM #FA8218-26-C-B001

Air Force E911 System Sustainment and Support (FY26, Sole Source to Compass Point)

This opportunity involves the Air Force seeking a contractor for sustainment and support of E911 systems across all Air Force installations: - Sole source award planned for Compass Point, an Alaskan Native Corporation and 8(a) small disadvantaged business - Services include: - Tier II/III help desk support for 911 software and hardware systems at Public Safety Answering Points (PSAPs) - System and software maintenance, database management, and updates - 24/7 technical support and incident response - System monitoring, performance tuning, and regulatory compliance - Support for Digital Logging Recorders (DLRs) and on-site dispatch at multiple Air Force Bases - All services must use the latest JITC and APL certified software updates and patches - Contract covers Fiscal Year 2026 (FY26) - No specific OEMs or part numbers are listed - Key locations include Hill Air Force Base (contracting office) and Air Force installations nationwide

Description

The purpose of this requirement is to obtain contractor-provided Tier II/III help desk support for the sustainment of 911 software and hardware systems located within each Department of the Air Force (DAF) installation’s Public Safety Answering Point (PSAP). This includes support for Digital Logging Recorders (DLRs) integral to the 911 enterprise architecture, as well as on‑site dispatch support at multiple Air Force Bases. All services must incorporate the latest Joint Interoperability Test Command (JITC) and Approved Product List (APL)–certified software updates and patches to ensure full compliance, operational reliability, and mission readiness.

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