Gallup Opengov #Sole Source - Selectron Technologies

Sole Source Support & Maintenance for Selectron IVR and Web Systems – City of Gallup

This procurement opportunity involves the City of Gallup seeking sole source support and maintenance services for its Selectron IVR and Web systems. - Government Buyer: - City of Gallup, Procurement Services Division - OEM/Vendor: - Selectron Technologies, Inc. (sole source, proprietary provider) - Products/Services Requested: - Annual support and maintenance for Selectron Annual Management Services for IVR (Interactive Voice Response) and Web - Includes annual call fee - Quantity: 1 annual contract - Unique/Notable Requirements: - Sole source justification due to proprietary technology and exclusive capabilities of Selectron Technologies, Inc. - No other vendors or OEMs considered - Supports City of Gallup's Customer Care department operations - Estimated Contract Value: - $24,000 for a term not exceeding one year

Description

The City of Gallup intends to award a sole source contract to Selectron Technologies, Inc. for support and maintenance services related to Selectron Annual Management Services for IVR and Web, including an annual call fee. This procurement is justified under the City of Gallup Procurement Code Ordinance Section 1-9-17 and specific New Mexico statutes due to proprietary rights and unique capabilities held by the vendor. The anticipated contract value is $24,000 for a term not exceeding one year, with a response deadline of May 16, 2026. This is not a competitive bid, and any responses will be considered only to determine if a competitive procurement is warranted in the future.

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