Georgetown Ionwave #202644

Professional Collection Services for Utility and Fire Department Accounts – City of Georgetown, TX

The City of Georgetown, Texas is seeking qualified vendors to provide professional collection services for delinquent utility and fire department accounts, including EMS transport fees. - Government Buyer: - City of Georgetown, Purchasing Department - Scope of Services: - Collection of outstanding debts for utility accounts (electric, water, wastewater, stormwater, solid waste) and fire department invoices (including EMS transport) - Management of over 3,000 inactive utility accounts (~$1.6M) and fire department invoices (~$1.25M) - Services include debtor outreach, payment processing, remittance of recovered funds, credit bureau notification, and detailed reporting - Pricing is commission-based, with percentage rates submitted by account age (180 days) - Notable Requirements: - Compliance with Texas and federal debt collection laws, HIPAA for EMS accounts, and PCI-DSS standards - Electronic data exchange and 24/7 collection capability - Bilingual staff required - Detailed reporting and electronic submission of proposals - No specific OEMs or product part numbers are involved, as this is a services procurement - Contract Term: - Initial 36 months with up to two 12-month renewal options

Description

The City of Georgetown is soliciting proposals for professional collection services for utility and fire department accounts owed to the City. The scope includes managing and collecting outstanding debts for these accounts. Proposals must be submitted electronically via the City's E-bid system by May 19, 2026, with a non-mandatory virtual pre-proposal meeting scheduled for April 28, 2026. The City will evaluate proposals based on experience, qualifications, approach, financial stability, and price to select the best value provider.

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