St. Johns County Demandstar #Misc 2826

Consultant Services for Utilities Customer Satisfaction Survey - St. Johns County

This opportunity seeks a qualified consultant to conduct a customer satisfaction survey for the St. Johns County Utilities Department. - Government Buyer: - St. Johns County Purchasing Department, managing procurement for the Utilities Department - Products/Services Requested: - Design, administration, and analysis of a customer satisfaction survey - Survey instrument development - Data collection from utility customers - Benchmarking results against comparable utilities (where available) - Delivery of analytical reports to support operational planning and customer service improvements - OEMs and Vendors: - No specific OEMs or vendors are mandated; open to qualified consultants - Unique or Notable Requirements: - Benchmarking against comparable utilities - Comprehensive analytical reporting - Focus on customer perceptions of water quality, service delivery, customer service, reliability, and communication - Place of Performance: - St. Johns County Utilities Department (local government facility) - No specific part numbers or quantities; service is a single project engagement - No specified contract value or period of performance in the notice

Description

St. Johns County is seeking proposals from qualified consultants to design, administer, and analyze a customer satisfaction survey for its Utilities Department. The survey will assess customer perceptions regarding water quality, service delivery, customer service, reliability, and communication with Utilities staff. The selected consultant will develop a professional survey instrument, conduct data collection, provide benchmarking against comparable utilities where available, and deliver analytical reports to support operational planning and customer service improvements.

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