City of Kelowna Bonfire #12945

Process Mining Proof of Value Services for City of Kelowna IT Systems

The City of Kelowna is seeking specialized process mining services to evaluate and improve its IT operations. - Government Buyer: - City of Kelowna (municipal government, British Columbia, Canada) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - Process Mining Proof of Value services for IT systems - Advanced process mining and data-driven process discovery - Analysis of large volumes of system-generated event data across multiple service request systems - Reconstruction of end-to-end processes, identification of process variants, inefficiencies, and improvement opportunities - Unique or Notable Requirements: - Requires proprietary methodology for process mining - Demonstrated experience delivering similar services in the public sector - Non-competitive procurement due to the highly specialized and uncommon nature of the required expertise

Description

The City of Kelowna is seeking specialized services for a Process Mining Proof of Value engagement in Information Technology. This project requires expertise in process mining and data-driven process discovery, with a focus on analyzing large volumes of system-generated event data to reconstruct end-to-end processes and identify inefficiencies. The engagement is not a typical business process review but demands a proprietary methodology and demonstrated public sector experience. The procurement is non-competitive due to the specialized nature of the services required.

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