SAM #80NSSC26930623Q

NASA ServiceNow ITSM Staff Augmentation and Impact Guided Renewal

NASA is seeking to renew and augment its IT Service Management (ITSM) capabilities using ServiceNow solutions at Kennedy Space Center. - Government Buyer: - National Aeronautics and Space Administration (NASA) - NASA Shared Services Center (NSSC) - Kennedy Space Center (KSC) - OEMs and Vendors: - ServiceNow (OEM) - Carahsoft Technology Corp (sole source reseller) - Products and Services Requested: - 1,000 units of ServiceNow Staff Augmentation T&M (Time & Materials) hourly services (Part No. PROD00074-611) - 12 units of ServiceNow Impact Guided Public Sector (US) v3 licenses (Part No. PROD22569-2) - Pricing for licenses is the greater of 10% of CACV or $12,000 minimum - ITSM Module ServiceNow Staff Augmentation and Impact Guided Renewal services - Unique or Notable Requirements: - Sole source procurement to Carahsoft Technology Corp for ServiceNow solutions - Commercial item acquisition under FAR Part 12 - Performance at NASA Kennedy Space Center - NAICS code 513210 (Software Publishers)

Description

Synopsis:

All correspondence should reference Notice ID 80NSSC26930623Q in the subject line.

NASA/NSSC has a requirement for ITSM Module ServiceNow Staff Augmentation & Impact Guided Renewal. 

NASA/NSSC intends to issue a sole source contract to Carahsoft Technology Corp 11493 Sunset Hills RD STE 100 Reston, Virginia 20190-5230 United States under the authority of FAR 12.102(a). It has been determined that Carahsoft Technology Corp is the sole provider of ITSM Module ServiceNow Staff Augmentation & Impact Guided Renewal.

NASA/NSSC will be the procuring center for this effort. Performance will be located at NASA/ Kennedy Space Center (KSC).

The Government intends to acquire Commercial items or services using the provisions, clauses and procedures prescribed in FAR Part 12 for Commercial

The NAICS Code for this procurement is 513210.

Interested organizations may submit their capabilities and qualifications to perform the effort in writing to the identified point of contact not later than 5:00 p.m. Central Standard Time on 4/21/2026. Such capabilities/qualifications will be evaluated solely for the purpose of determining whether or not to conduct this procurement on a competitive basis. A determination by the Government not to compete this proposed effort on a full and open competition basis, based upon responses to this notice, is solely within the discretion of the government.

Oral communications are not acceptable in response to this notice.

NASA FAR Supplement Clause 1852.215-84, Ombudsman, is applicable. The Center Ombudsman for this acquisition can be found at https://www.hq.nasa.gov/office/procurement/regs/Procurement-Ombuds-Comp-Advocate-Listing.pdf .

Primary Point of Contact:

Laura Quave

Procurement Specailist II

laura.a.quave@nasa.gov

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