Regional Alliance Marketplace for Procurement #226522

LADOT Transit Customer Support Services Management and Operation RFP

The City of Los Angeles Department of Transportation (LADOT) is seeking proposals for the management and operation of transit customer support services for its Transit Programs. - Government Buyer: - City of Los Angeles Department of Transportation (LADOT) - Products/Services Requested: - Management and operation of transit customer support services - Administration of the Cityride Paratransit Coordinator - Technology support services for transit programs - No specific OEMs or vendors are named in the solicitation - Scope includes: - Customer support management - Paratransit coordination - Technology support for transit operations - Opportunity is classified under multiple NAICS codes, including data processing, computer facilities management, administrative management consulting, and telemarketing bureaus - No unique or notable requirements beyond the general scope of services and industry classifications are specified

Description

The City of Los Angeles Department of Transportation (LADOT) is soliciting proposals from qualified and licensed firms to manage and operate transit customer support services for LADOT Transit Programs. The scope includes administration of the Cityride Paratransit Coordinator and related technology services. The solicitation is a Request for Proposal (RFP) with a bid due date of May 28, 2026. Interested firms should submit proposals by the deadline and may contact Janine Ying for further information.

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