Iowa Impacs #005-RFB-2699-2026

ASCOM Telligence Nurse Call System Maintenance and Support for Iowa Veterans Home

This opportunity involves maintenance and support for the ASCOM Telligence nurse call system at the Iowa Veterans Home. - Government Buyer: - Iowa Veterans Home (State of Iowa) - System installed in Dack, Ulery, Malloy, and Fox buildings - OEM Highlighted: - ASCOM (manufacturer of the Telligence nurse call system) - Products/Services Requested: - Maintenance and support for the ASCOM Telligence nurse call system - 24/7/365 phone support with live answer or callback within 30-60 minutes - Standard support during business hours for non-urgent issues - Secure remote technical diagnostics and unlimited software updates (technician response within 1-2 hours) - Emergency onsite support by factory-trained, certified technicians within 4 hours for critical failures - Inventory of critical spare hardware (e.g., power supplies, gateway modules, room controllers) for immediate installation during tier 1 critical support events - Unique/Notable Requirements: - Vendor must provide rapid response times for both remote and onsite support - Only factory-trained, certified technicians are acceptable for onsite emergency support - Unlimited access to all software releases and security updates - Maintenance of a local inventory of critical hardware spares - Period of Performance: - Initial contract term is one year, with up to five annual renewal options - Place of Performance: - Dack, Ulery, Malloy, and Fox buildings at the Iowa Veterans Home

Description

Iowa Veterans Home is seeking a single bidder to provide maintenance and support services for the ASCOM Telligence nurse call system located in multiple buildings. The contract includes 24/7 phone support, remote diagnostics, software updates, and onsite emergency support with fast response times. The contract term is from July 31, 2026, to July 30, 2027, with an option for up to five annual extensions. The solicitation aims to ensure continuous and reliable operation of the nurse call system critical to healthcare operations.

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