City of Riverside PlanetBids #2550

City of Riverside Solicits Administrative Citation Processing and Secure Payment System Services

The City of Riverside is seeking a qualified vendor to provide comprehensive administrative citation processing services and a secure payment system solution for its Public Works Department. - Government Buyer: - City of Riverside Public Works Department (Finance-Purchasing Division) - Scope of Services: - Full lifecycle management of administrative citations for Parking Services, Code Enforcement, and Animal Services - Processing approximately 90,000 citations annually - 24/7 toll-free customer service line and real-time online systems - Administrative adjudication, preferential parking permit management, and monthly reporting - Integration with City enforcement platforms and technology solutions - Payment System Requirements: - PCI DSS-compliant payment processing (hardware and software) - Integration with First Data payment gateway - Support for EMV, NFC, magnetic stripe, manual entry, check, cash, and gift cards - Point-to-Point Encryption, tokenization, and hardware listed on PCI SSC validated device list - Role-based access controls, immutable audit logs, secure offline processing, and detailed reconciliation reporting - Notable Requirements: - Data security and privacy in line with CCPA and other regulations - Robust system integration and performance metrics adherence - Vendors must have at least five years of relevant experience and comply with all licensing and registration requirements - No specific OEMs are mandated; open to all qualified vendors

Description

The City of Riverside is seeking proposals for comprehensive citation lifecycle management services supporting Parking Services, Code Enforcement, and Animal Services. The selected contractor will provide citation processing, customer service, payment handling, administrative adjudication, reporting, and technology solutions compliant with relevant codes and regulations. Services must include secure data handling, payment processing, integrated systems protecting sensitive data, accurate financial reconciliation, and responsive customer support. Proposals must be submitted electronically by May 14, 2026, and prospective bidders must be registered on the City's bidding website.

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