City of Sacramento PlanetBids #P26071011006

City of Sacramento Seeks ServiceNow Professional Services for IT Platform Enhancement

The City of Sacramento's Information Technology Department is seeking proposals from ServiceNow-registered partners for professional services to support and enhance its ServiceNow platform. - Government Buyer: - City of Sacramento, Information Technology Department - OEM Highlight: - ServiceNow is the only Original Equipment Manufacturer (OEM) specified - Vendors: - Only ServiceNow-registered partners are eligible to respond - Products/Services Requested: - ServiceNow Professional Services - Support, improve, maintain, refine, and enhance the City's ServiceNow platform - Focus on IT Service Management and related modules - Development resources provided on a per-project basis (projects typically 1-4 weeks) - Includes project management, documentation, and training - Unique/Notable Requirements: - All work is to be performed remotely; no on-site support required - Engagement is time-and-materials with no guaranteed minimum hours - Vendors must have substantial experience with ServiceNow, including complex solution design and deployment - Proposals must include qualifications, client references, and pricing - All work must comply with the City's data security requirements - Annual budget estimated at $30,000 to $50,000 - Period of Performance: - Initial contract term is one year, with options to extend annually based on need, performance, and funding

Description

The City of Sacramento's IT Department is seeking proposals from ServiceNow-registered partners to support, improve, maintain, refine, and enhance their existing ServiceNow platform implementation. The contract is for one year with options to extend annually based on need, performance, and funding availability. The vendor will provide development resources on a per-project basis, handling scopes of work issued project-by-project, typically lasting one to four weeks. The project requires experienced staff capable of managing complex ServiceNow solutions, with all work performed remotely and no on-site support expected.

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