SAM #VA2600052104

VA Solicits Cloud-Based Employee Recognition Platform for Orlando VA Healthcare System

The Department of Veterans Affairs (VA), through the Veterans Health Administration and the Orlando Veterans Affairs Healthcare System (OVAHCS), is seeking a cloud-based, digital employee recognition platform tailored for healthcare environments. - Government Buyer: - Department of Veterans Affairs (VA) - Veterans Health Administration (VHA) - Orlando Veterans Affairs Healthcare System (OVAHCS) - Procurement managed by VA Technology Acquisition Center NJ - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Healthcare-driven, digital, cloud-based employee recognition platform for up to 6,648 users - Must enable real-time feedback and recognition for clinical and non-clinical staff - Supports patient, peer, caregiver, and family member recognition - Multi-language access and integration with existing recognition programs - Mobile compatibility (Android and Apple devices) - Single Sign-On (SSO) capability - Robust security: SOC 2 Type II certification, ISO27001 compliance, and VA Critical Security Controls - Section 508 accessibility compliance - AI components must comply with VA Trustworthy AI Framework and unbiased principles - Detailed reporting on patient satisfaction and staff recognition - Marketing and communication tools - Unlimited data pulls - Technical support for continuous platform functionality - Unique or Notable Requirements: - Strict adherence to VA security and accessibility standards - AI system compliance with VA Trustworthy AI Framework - Platform must be accessible to all staff and support up to 6,648 users - No specific part numbers or product models are mentioned - Place of Performance: - Orlando Veterans Affairs Healthcare System (OVAHCS) - Contracting office: VA Technology Acquisition Center NJ

Description

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando Veterans Affairs Healthcare System (OVAHCS) has a requirement for a Healthcare driven digital, cloud‑based employee recognition platform that enables employees, patients, caregivers, and family members to recognize Orlando VA Health Care System (OVAHCS) clinical and non‑clinical staff for exemplary customer care and support.

The platform shall utilize a push/pull technology approach to healthcare employee recognition by facilitating real‑time feedback from patients, peers, caregivers, and family members (pull), and by delivering personalized recognition and actionable data to staff (push).

The platform shall include, at a minimum, the capability to:

Generate detailed reports measuring patient satisfaction, patient safety, and staff recognition data. Capture real‑time, in‑the‑moment patient feedback. Provide prioritized, real‑time results and insights. Offer marketing and communication tools that support efforts to improve patient experience and employee engagement.

The platform shall be accessible on any Android or Apple device. The system shall support unlimited data pulls by the organization and must accommodate up to 6,648 OVAHCS employees. The Contractor shall provide technical support services sufficient to ensure full and continuous functionality of the platform for all covered users.

RESPONSE SUBMISSION

Responses are limited to 10 pages. Marketing materials will not be reviewed.

Please submit responses via email to:

Allison Fulton, Contract Specialist — Allison.Fulton@va.gov Mina Awad, Contracting Officer — Mina.Awad@va.gov

Responses are due no later than 2:00 PM EST, April 23, 2026. Email file size must not exceed 5 MB. Mark submissions as “Proprietary Information” if applicable.

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