Port Angeles Civicplus #RFI-2026-16

RFI: Cloud Native Public Safety Software Suite for Pencom 911/Jeffcom 911 CAD System Upgrade

This opportunity involves the City of Port Angeles seeking information from vendors for a major upgrade to the Pencom 911 and Jeffcom 911 Computer Aided Dispatch (CAD) systems serving Clallam and Jefferson Counties. - Government Buyer: - City of Port Angeles, Pencom 911 (Police Department division) - Jeffcom 911, Jefferson County - OEMs and Vendors Mentioned: - No specific OEMs are named as required providers - Numerous third-party systems are listed for required integration, including: Intrado, Zetron, ImageTrend, ProQA/Priority Dispatch, Active911, HipLink, ERS/ESO, RapidSOS, NOAA, FirstDue, SECTOR, Karpel, LinXs, DataWorks+, Axon, CARFAX, LexisNexis, Appriss VINE, Trinity/Swanson, Homewav, Guard1, Northpointe, Odyssey, LexiPro, Zebra - Products/Services Requested: - Cloud native public safety software suite (preferably single-vendor solution) - Computer Aided Dispatch (CAD) for law enforcement, fire, and EMS - Law Enforcement Records Management System (LERMS) - Fire Records Management System (FRMS) - Jail Management Software (JMS) - Mobile Data Software (MDS) - System integration services for interoperability with a wide range of third-party systems - Legacy data conversion services - Unique or Notable Requirements: - Solution must be cloud native (not just cloud-hosted or client-server) - Extensive interoperability with a broad set of public safety and justice systems - Support for interfaces such as E911, EMS reporting, jail management, NCIC/ACCESS, and legacy data conversion - Vendors must have at least two years of experience in public safety software projects and demonstrate integration expertise - Capability statements must detail solution capabilities, integration, implementation approach, and estimated costs - Place of Performance/Delivery: - Port Angeles Police Department, 321 E. 5th Street, Port Angeles, WA 98362 (primary government facility)

Description

The City of Port Angeles is issuing a Request for Information (RFI) to explore the potential benefits of a cloud native public safety software suite to enhance the operational capacity and efficiency of the Pencom 911 and Jeffcom 911 call centers. The RFI seeks information on Computer Aided Dispatch (CAD), Law Enforcement Records Management, Fire Records Management, Jail Management, and Mobile Data Software solutions, preferably from a single-source vendor with cloud native architecture. Vendors are invited to submit capability statements detailing their solutions, integration capabilities, implementation approaches, and estimated costs by May 12, 2026.

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