Massachusetts COMMBUYS #BD-26-1031-BCHAP-BCH01-126062

Massachusetts DPH Seeks Local Contact Centers for 988 Suicide and Crisis Lifeline Services

This opportunity seeks qualified local contact centers to provide 988 Suicide and Crisis Lifeline services throughout Massachusetts. - Government Buyer: - Massachusetts Department of Public Health (DPH) - Scope of Services: - Operation of local contact centers to deliver 988 Suicide and Crisis Lifeline services - Statewide coverage across Massachusetts - Re-procurement of previous RFR# 246533 - Products/Services Requested: - 988 Suicide and Crisis Lifeline services (1 service line item) - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or named vendors; open to qualified local contact centers - Unique or Notable Requirements: - Focus on community and social services (UNSPSC 931400) - Multiple updates and amendments to the solicitation documents - Not a statewide solicitation, but focused on Massachusetts - Place of Performance: - Services to be delivered across Massachusetts, with the Department of Public Health based in Boston, Suffolk County

Description

This solicitation is a request for responses from local contact centers to deliver 988 Suicide and Crisis Lifeline services across Massachusetts. It is a re-procurement of a previous Request for Response (RFR) and aims to establish service providers for the lifeline network. The bid opening date has been extended to April 15, 2026, and multiple updates have been made to the RFR documents. The response format is not explicitly specified in the solicitation.

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