New York State Contract Reporter #25/26-3583IT

SUNY Stony Brook seeks RALS software system license and support

SUNY Stony Brook University Hospital is seeking proposals for a one-year contract to provide licensing and support for its RALS software system. - Government Buyer: - State University of New York (SUNY), SUNY Stony Brook University Hospital, Information Technology Office - OEMs and Vendors: - Abbott is referenced as a past vendor and is the likely OEM for the RALS system - Vendors must be authorized and certified by the OEM to provide RALS licensing and support - Products/Services Requested: - RALS software system license (including device module software and third-party software products) - Support services for the RALS system, covering: - Software and hardware component support - Defect correction - Periodic updates - 24/7 telephone support - Remote system support for training and troubleshooting - Repair or replacement of malfunctioning components - Unique/Notable Requirements: - Vendors must provide documentation of OEM authorization and certification - Support must cover both software and associated hardware components - Place of Performance: - SUNY Stony Brook University Hospital, L-1 Health Sciences Center, Stonybrook, NY 11794-9773

Description

The State University of New York (SUNY) is seeking a contract for licensing and support of its RALS software system. The contract includes software support, support for associated components including hardware if applicable, third-party software products, and device module software. Support services must cover defect corrections, periodic updates, 24/7 telephone support, remote system support for training and troubleshooting, and repair or replacement of malfunctioning components. Vendors must be authorized and certified by the OEM to provide RALS licensing and support and must provide documentation of such authorization.

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