California eProcure #25-107

California Civil Rights Department Zendesk Product Renewal (2-Year Term)

The California Civil Rights Department (CRD) is seeking quotes for a two-year renewal of Zendesk products and services to support its operations. - Government Buyer: - State of California, Business, Consumer Services and Housing Agency - Civil Rights Department (CRD) - OEM Highlight: - Zendesk, Inc. is the sole OEM specified for all requested products and services - Products Requested (Quantities for 2-Year Term): - Zendesk Suite Enterprise (150 seats) - Copilot AI add-on (150 seats) - Advance Data Privacy and Protection (ADPP add-on, 150 seats) - Premier Essentials support (1 unit) - Notable Requirements: - All products must be genuine Zendesk solutions; no substitutes accepted - Vendors must comply with California small business and Disabled Veteran Business Enterprise (DVBE) preferences - Notification is required if generative AI (GenAI) will be used or provided - Compliance with California Civil Rights Laws, Darfur Contracting Act, and recycled-content certification is mandatory - Quotes must be submitted electronically; lowest cost wins - Place of Performance/Delivery: - California Civil Rights Department, 651 Bannon Street, Suite 200, Sacramento, CA 95811

Description

The Civil Rights Department (CRD) of California is seeking quotes for the renewal of Zendesk products, including Zendesk Suite Enterprise, Copilot AI add-on, Advance Data Privacy and Protection add-on, and Premier Essentials support. The solicitation requires bidders to comply with specific provisions and submit their quotes electronically by April 16, 2026. The award will be based on the lowest cost evaluation method, and various preference programs such as small business and disabled veteran business enterprise incentives may apply.

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