Georgia Procurement Registry #42700-DHS0000372

Bilingual Mystery Shopper Services for Language Access Evaluation

This opportunity seeks a supplier to evaluate language access services for the Georgia Department of Human Services: - Government Buyer: - Georgia Department of Human Services - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Bilingual Mystery Shopper services to assess language access for Limited English Proficiency (LEP) constituents - Interpreter services (foreign language and sign language) - Translation services - Marketing and public opinion research - Non-related research services - Structured evaluation methodology using trained interpreters - Unique or Notable Requirements: - Use of trained interpreters for all evaluations - Comprehensive assessment of availability, quality, accessibility, timeliness, and consistency of language services - Focus on improving compliance and client experience with language access

Description

The Georgia Department of Human Services is seeking qualified suppliers to provide bilingual mystery shoppers to evaluate language access services for constituents with Limited English Proficiency. The program will assess availability, quality, accessibility, timeliness, and consistency of interpreter services through a structured mystery shopper approach. The goal is to improve compliance and client experience by providing insights into the effectiveness of these services. This procurement is for a state agency contract under the category of services.

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