Georgia Procurement Registry #PE-66062-NONST-2026-000000356

City of Atlanta Seeks Managed Service Provider for IT Staffing and Project Delivery

The City of Atlanta, through its Department of Atlanta Information Management (DAIM), is seeking a Managed Service Provider (MSP) to deliver comprehensive IT staffing and project delivery services. - Government Buyer: - City of Atlanta, Department of Atlanta Information Management (DAIM) - Scope of Services: - IT staff augmentation for help desk (tier 1-3), technical support, network and infrastructure, cybersecurity, software/application support, project management, and administrative support - Milestone-based project support with defined deliverables - Provision of a customized, web-based Vendor Management System (VMS) for IT staffing search, candidate ranking, reporting, timekeeping, invoicing, and integration with Microsoft Outlook - Notable Requirements: - MSP must have at least ten years of relevant experience and demonstrate past performance on similar contracts - Strict data ownership and export rights for the City - Integration with City-approved Single Sign-On (SSO) and Microsoft APIs - Auditable access and compliance with service level agreements (uptime, disaster recovery, candidate placement rates) - No specific OEMs or vendors are named; this is a solicitation for service providers, not product manufacturers.

Description

The City of Atlanta, through its Department of Atlanta Information Management (DAIM), is initiating a Multi-Step Sealed Bid process to procure a Managed Service Provider (MSP) to support IT staffing and project delivery needs. The procurement will start with a prequalification phase followed by an Invitation for Bid (IFB). The selected MSP will provide comprehensive managed services including IT staff augmentation, milestone-based project support, and a web-based vendor management system for transparency and performance tracking. Services will cover help desk, infrastructure, cybersecurity, application support, and project management functions. A Pre-Solicitation Conference will be held to provide further details and answer questions.

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