Illinois BidBuy #26-551HDA-SPAR5-B-50729

Maintenance and Contingency Services for IHDA Housing Search Website

This opportunity involves the Illinois Housing Development Authority (IHDA) seeking maintenance and contingency services for its Housing Search Website. - Government Buyer: - Illinois Housing Development Authority (IHDA) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Maintenance and contingency services for the Housing Search Website - Account setup for all users - Public search options and navigation features - Viewing units via list and map - Property manager registration and listing - Resource page, property manager and case manager interfaces - Custom branded homepage and administrator interface - Customer support services - Call center operations, training for IHDA and other agencies/users - Eligibility-based units waiting lists - Performance reporting, data management, and raw data delivery - Online communication/chat support, email, and inquiry response - Marketing and outreach - Static and customized reports, HUD Section 811 PRA reports - Trainings (webinar/in-person), social media, media events - Marketing plan creation - Technical capabilities - Hosting, major browser compatibility - HIPAA security standards compliance - Translation software - Data backup, restoration, and encryption - Migration assistance to IHDA or third-party data center - Unique or Notable Requirements: - Compliance with HIPAA security standards - Ability to migrate all data and software to IHDA or a third-party data center upon request - Pricing must be submitted through the BidBuy portal; separate pricing documents are not accepted

Description

This solicitation is a Request for Proposal issued by the Illinois Housing Development Authority for the maintenance and contingency services of a Housing Search Website. The scope includes account setup, public search options, property manager interfaces, customer support, marketing and outreach, and technical capabilities such as hosting and data security. A non-mandatory pre-bid conference will be held via Microsoft Teams. Pricing must be submitted in the bid portal and separate pricing documents are not accepted.

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