SAM #RFI_7571MN26R00020

RFI: Head Start National Customer Service Improvement Project (CSIP) for ACF/OHS

This opportunity is a Request for Information (RFI) from the Department of Health and Human Services (HHS), Office of Head Start (OHS), seeking industry feedback for the Head Start National Customer Service Improvement Project (CSIP). - The project aims to improve customer service and grant management for Head Start, Early Head Start, and related programs nationwide. - Services requested include: - Project management, administrative support, and general management consulting (NAICS 541611) - Grant management support: application review, award processing, program monitoring, and support for national initiatives - Data management: collection, integration, analysis, visualization, and workflow tool support (e.g., SmartFlow) - Administrative support: event planning, research, document development, meeting coordination, and inquiry management - The contract will require expertise in federal grant systems, data analytics, and serving underserved communities. - Work will be performed at multiple federal Office of Head Start regional offices across the United States, including Philadelphia, Atlanta, Dallas, Denver, Kansas City, and Washington, DC. - The anticipated period of performance is a base year starting September 1, 2026, with four one-year options and a possible six-month extension, for a total potential duration of 5.5 years. - No specific OEMs, products, or part numbers are listed; this is a professional services procurement. - The government is seeking feedback on the draft Performance Work Statement (PWS) and vendor capabilities.

Description

This is an RFI ONLY for Head Start National Customer Service Improvement Project (CSIP) to be performed in multiple cities and states within the United States (see section 1.7 of the draft performance work statement).  

The Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Head Start (OHS), is seeking information for the OHS Nationwide Customer Service procurement. The Government requests feedback from industry on the draft Performance Work Statement (PWS).

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