Quebec SEAO #2026-04-CCSC

Sole Source Support and Maintenance for RAO Dispatch Software (CCSC, Quebec)

This opportunity involves the ongoing support and maintenance of the RAO (Répartition Assistée par Ordinateur) dispatch software for the Centre de communication santé (CCSC) in Quebec, Canada. - Government Buyer: - Centre de communication santé (CCSC), Quebec, Canada - OEM and Vendor: - Solutions Emergensys (sole authorized provider due to exclusive rights) - Services Requested: - Support, maintenance, monitoring, and ongoing development of the RAO dispatch software - Ensuring 24/7 software availability, performance, security, and regulatory compliance for emergency prehospital call taking and dispatch - Unique Requirements: - Only Solutions Emergensys is authorized to provide these services due to exclusive rights - The software supports critical, round-the-clock emergency operations - No specific product part numbers or hardware are listed; the requirement is for specialized professional services related to software maintenance and support

Description

This notice of intent seeks a qualified provider to support, maintain, monitor, and evolve the RAO software used for emergency prehospital call taking and dispatch. The provider must ensure availability, performance, security, and regulatory compliance of the software in a critical 24/7 operational context. Due to exclusive rights held by Solutions Emergensys, only they are authorized to work on this software, justifying a sole source contract. The contract involves professional services related to integrated management software maintenance.

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