SAM #FA8218-26-F-B009

Air Force Renewal of T-Metrics ACD Console Extended Hours Software Subscription

This opportunity involves the Air Force's renewal of the T-Metrics Console Extended Hours Software Subscription to support Automatic Call Distribution (ACD) at 60 active-duty Air Force installations. - The procurement is for a software subscription, not hardware - Includes all necessary software licenses, extended hours support, maintenance, updates, and proprietary intellectual property access - T-Metrics Inc. is the sole source due to exclusive rights to the ACD platform's proprietary source code - The ACD system is mission-critical for Air Force Medical Operations Agency (AFMOA) and other Air Force telecommunications environments - The renewal is anticipated for April 2024, but specific contract duration or option years are not detailed - No alternative OEMs or part numbers are listed; the requirement is justified as essential for uninterrupted call handling and operational readiness - Place of performance covers 60 active-duty Air Force installations

Description

The Department of the Air Force requires continued acquisition of the T-Metrics Automatic Call Distribution (ACD) Console Extended Hours Software Subscription to sustain enterprise call routing capabilities across active duty Air Force installations. This requirement includes all software licenses, extended hours support, maintenance, updates, and access to the proprietary intellectual property (IP) necessary to operate, configure, and integrate the ACD platform within existing Air Force medical and telecommunications environments. The ACD capability is a mission critical telecommunications function that queues, routes, and prioritizes incoming calls to the next available, qualified agent or call tree. This service is essential to maintaining uninterrupted call handling for the Air Force Medical Operations Agency (AFMOA) and ensuring operational readiness across supported locations.

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