New York State Contract Reporter #C000986

New York State ITS Seeks ServiceNow Software License Renewal and Cloud Services

The New York State Office of Information Technology Services (ITS) is seeking bids for the renewal of ServiceNow software licenses and associated cloud services to support IT Service Management across all executive agencies. - Government Buyer: - New York State Office of Information Technology Services (ITS) - Finance Division - Vendor Sourcing and Management Organization (VSMO) - OEM Highlight: - ServiceNow (Original Equipment Manufacturer) - Products Requested: - Annual renewal of ServiceNow software licenses and modules, including: - Business Stakeholder User v4 (1,200 units, PROD17800) - Grandfathered Custom Tables (217 units, PROD11655) - Agile Team Module (1 unit, PROD12492) - GRC Legacy ITSA - GRC Operator (5,200 units, PROD13011) - IT Business Management Standard - ITBM User (5,200 units, PROD12008) - Field Service Management Standard - FSM User (5,200 units, PROD13055) - Public Sector Digital Services Professional - Fulfiller User v2 (5,200 units, PROD19290) - Integration Hub Professional v3 - Transactions (1 unit, PROD22418) - Dedicated Environment Capacity (6TB) (1 unit, PROD20936) - Now Platform App Engine for IT Service Management - Module (1 unit, PROD13079) - Hardware Asset Management (HAM) Professional v6 (11,500 units, PROD23841) - Cloud Cost Management v2 (1,000 units, PROD24727) - Impact Total - Public Sector (US) v4 (Packaged Services) (1 unit, PROD24406) - ITOM Cloud Accelerate (1,000 units, PROD16960) - Cloud Governance Suite - Module (1 unit, PROD26035) - IT Operations Management Visibility (1,000 units, PROD14997) - FedRAMP Premium for Production/Non-Production Instances - GCC Internet POD (IL-2) (5 units, PROD18818) - Notable Requirements: - Only ServiceNow or authorized resellers may bid - All products must be provided as a Community Cloud (XaaS) deployment - Standard maintenance, support, and infrastructure services must be included at no additional cost - Compliance with ServiceNow specifications, documentation, license terms, warranties, and SLAs - Adherence to HIPAA, HITECH, confidentiality, and New York State data security and certification requirements - No MWBE, SDVOB, or DBE goals are set - Up to two one-year contract extensions possible, each with a 5% rate increase - Place of Performance: - New York State Office of Information Technology Services (ITS)

Description

This Invitation for Bids (IFB) solicits bids from the Manufacturer or Authorized Resellers for ServiceNow cloud solution products currently in use by the New York State Office of Information Technology Services (ITS). The procurement covers a one-year term from June 10, 2026, to June 9, 2027, for the renewal of ServiceNow software licenses and associated cloud services under a Community Cloud deployment model. The scope excludes implementation services and requires the contractor to provide standard maintenance, support, and infrastructure services at no additional cost. The contract will be awarded based on the submitted financial response and compliance with the specified terms and conditions.

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