New York State Contract Reporter #RFPCPS2026

City of Troy, NY Solicits Comprehensive Enterprise Printing Solution

The City of Troy, New York is seeking proposals for a city-wide, modern, and secure enterprise printing solution to support all municipal departments. - Government Buyer: - City of Troy, New York - Office of the City Comptroller, Bureau of Contracts & Procurement - Main office at Troy City Hall, 433 River Street, Suite 5001, Troy, NY - Products Requested: - Multifunction printers (MFPs) for print, scan, copy, and fax (mid to large scale) - Workgroup and high-volume printers for departmental use - Optional desktop printers as needed - Toner and consumables, including backup toner for large departments - Services Requested: - Print management and usage analytics/reporting - Toner delivery (standard business hours and special arrangements for 24/7 locations) - Security features: user authentication (badge, PIN, SSO), secure print release, data encryption, device hardening, firmware security, vulnerability notifications, and certified destruction of printer hard drives - Support and maintenance: onsite and remote support, defined SLAs, preventive maintenance, consumables, and timely replacement of malfunctioning devices at no additional cost - Implementation services: deployment planning, network integration, configuration, and user training/documentation - Unique/Notable Requirements: - Certified destruction of printer hard drives - Backup toner supply for large departments - Replacement of malfunctioning printers at no additional cost - Security requirements including device hardening and vulnerability notifications - No specific OEMs or vendors are named in the solicitation; the opportunity is open to all qualified providers.

Description

The City of Troy, NY is seeking proposals from qualified vendors to provide a modern, secure, cost-effective, and scalable enterprise printing solution. The contract aims to improve printing efficiency, reduce operational costs, enhance security, and streamline management across all city facilities. The solution should include multifunction print devices, print management, security features, support and maintenance, and implementation services. The initial contract term is three years with the possibility of two one-year extensions.

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