Opportunity
Colorado VSS #RFP-KABA-2022000064-5
On-Call Third-Party Call Center Services for Denver Agency
Posted
September 15, 2021
Respond By
October 07, 2021
Identifier
RFP-KABA-2022000064-5
NAICS
561422
This opportunity involves the procurement of on-call third-party call center services to support agency operations in Denver, Colorado. - Government Buyer: - Agency managed by Huynh (Denver, Colorado) - OEMs and Vendors: - Navient Corporation (awardee) - Conversion Calls LLC (awardee) - Products/Services Requested: - On-call third-party call center services - No specific part numbers or quantities provided - Notable Requirements: - Services must be responsive and available as needed - Requirements and clarifications addressed through multiple addenda and Q&A documents - Emphasis on vendor responsiveness to agency needs
Description
This solicitation is for on-call third-party call center services to support the procuring agency. The project is located in Denver, Colorado, and involves providing responsive call center support as needed. The solicitation includes addenda and Q&A documents to clarify requirements and address vendor inquiries. The procurement was managed by Huynh and awarded to Navient Corporation and Conversion Calls LLC.