West Virginia CGI Advantage 4 #ARFQ-0210-ISC2100000027-1

VNX5200 Storage Array Maintenance and Support Award for West Virginia Office of Technology

This opportunity involves the procurement and award of multi-year maintenance and support services for the VNX5200 Storage Array by the West Virginia Office of Technology. - Government Buyer: - West Virginia Office of Technology (WVOT) - OEMs and Vendors: - Primary OEM: EMC (now part of Dell Technologies), manufacturer of the VNX5200 Storage Array - Products/Services Requested: - VNX5200 Storage Array hardware (1 unit) - Comprehensive support and maintenance services for the VNX5200 Storage Array, including: - Call center assistance - On-site technician support - Hardware repair - Spare parts provision - Server software maintenance - Support and maintenance services are structured as annual line items, potentially spanning up to five years - Unique or Notable Requirements: - All necessary support services must be provided for the VNX5200 Storage Array - Services must include both hardware and software support, with rapid response in case of failure - The solicitation is open to all qualified vendors capable of supporting EMC/Dell VNX5200 systems - Estimated contract value is up to $1,000,000 - Place of performance is Charleston, Kanawha County, West Virginia, at a state government facility

Description

The West Virginia Office of Technology is soliciting bids for maintenance and support services for the VNX5200 Storage Array. The contract includes support in case of failure, encompassing call center assistance, technician services, repair, spare parts, and related support for server software maintenance. The solicitation covers multiple years of support and maintenance services. Interested bidders must respond by July 15, 2021.

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