Opportunity
Pinellas County Opengov #190-0138-Q(SB)
Award of Countywide Telephone Answering Services for Pinellas County, FL
Posted
March 12, 2020
Identifier
190-0138-Q(SB)
NAICS
561421
This opportunity involves the award of a countywide telephone answering service contract for Pinellas County, Florida. - Government Buyer: - Pinellas County Board of County Commissioners, Department of Administrative Services, Purchasing Division - OEMs and Vendors: - Palm Beach Business Services, Inc. dba Ding A Ling Answering Service (awarded vendor) - Services Requested: - Live telephone answering services for multiple departments: - Public Works Department: 200 minutes/month (evenings, weekends, holidays, occasional daytime) - Utilities Department: 1,300 minutes/month (evenings, weekends, holidays, occasional daytime) - Business Technology Services: 480 minutes/month (after-hours technology call center) - Animal Services: 800 calls/month (after-hours, weekends, holidays) - Services include call taking, message dispatch, emergency call handling, daily logs, and monthly detailed reporting - Unique or Notable Requirements: - Coverage required after-hours, weekends, holidays, and occasional daytime - Vendor must provide daily logs and monthly detailed reports - Emphasis on Small Business Enterprise (SBE) participation and local Sheltered Market provision - Vendor has 49 years of experience in telephone answering services - Period of Performance: - Initial contract term of 36 months, with an option to extend for an additional 24 months if approved - Estimated Contract Value: - $185,824.80 for the base period - Places of Performance and Delivery: - Multiple Pinellas County government facilities and offices in Clearwater and Largo, FL
Description
This contract is for a countywide telephone answering service in Pinellas County, Florida. The awarded contract was given to Palm Beach Business Services Inc DBA Ding A Ling Answering Service with a total award amount of $185,824.80. The performance period for the contract is from May 1, 2020, to May 31, 2023. The procurement was conducted as an Invitation to Quote (ITQ) and includes detailed terms and conditions for bidders.