San Mateo Opengov #2026-RFP-00279

San Mateo County Seeks Citation Processing Services Compatible with Duncan Solutions and Turbo Data

The County of San Mateo is seeking a vendor to provide comprehensive citation processing and adjudication services for 30 public agencies within the county. - Government Buyer: - County Executive's Office, County of San Mateo (Lead Agency) - OEMs and Vendors: - No specific OEMs or vendors are mandated, but compatibility with Duncan Solutions AutoCite and Turbo Data TicketPRO handheld citation systems (or equivalent) is required - Products/Services Requested: - Automated and manual citation processing (including moving violations and parking citations) - Payment processing and correspondence management - Customer service and support for administrative reviews, hearings, and appeals - Secure, real-time web-based information management for both public and agency users - Independent administrative hearing services at three county locations - Automated Voice Response System (AVR) in English, Spanish, and Mandarin - Optional services: mobile applications, fingerprint integration, delinquent account collections, provision and maintenance of handheld ticket writers, and custom-printed ticket media - Unique or Notable Requirements: - Solution must be compatible with Duncan Solutions AutoCite and Turbo Data TicketPRO handheld systems or equivalent - High standards for data privacy, security, and encryption - Customizable interfaces and communications for each agency - Compliance with California Vehicle Code and DOJ RIPA requirements - Support for future legal changes and high system availability - Ability to provide alternate pricing for hardware and ticket media - Place of Performance: - County of San Mateo (services may be provided at multiple agency locations within the county)

Description

The County of San Mateo is seeking proposals for citation processing services to serve 30 public agencies issuing parking and moving violation citations. The County intends to act as the Lead Agency in this RFP to select a vendor that other agencies may choose to contract with individually. The scope includes automated citation processing, administrative review, online access, customer service, and compliance with California Vehicle Code requirements. The solicitation aims to leverage economies of scale and standardize citation processing practices across agencies.

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